Customer Experience Personalization
Implemented an AI-driven personalization engine for a retail training program, increasing completion rates by 40%.
Client: Global Retail Academy
Challenge
Global Retail Academy's corporate training programs suffered from low completion rates and engagement. Trainees found courses generic and not relevant to their specific roles and career paths.
Solution
We developed a custom AI solution that personalizes training content, examples, and case studies based on the employee's role, experience level, career goals, and learning style, making content more relevant and engaging.
Results
Training completion rates increased by 40%, knowledge retention improved by 35% on assessments, and managers reported a 28% improvement in skill application on the job. The system now supports 12 different job roles across global markets.
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